How to determine the cause of a Tape Alert (Hardware) message that is reported in the Backup Exec job log

Problem

How to determine the cause of a Tape Alert (Hardware) message that is reported in the Backup Exec job log

Error Message

TapeAlert

Solution


 
A "tape alert" message is a critical, warning, or informational alert that occurs due to a tape drive or robotic library hardware event. These "tape alert" messages are stored on the tape drive or robotic library. Applications like Backup Exec (  tm) query the tape device or robotic library for these "tape alert" messages and display the "tape alerts" to the user. "Tape alert" messages are reported in the Backup Exec job log. The tape alert technology detects and logs hardware and media errors.
 

 
It is important to remember that while Backup Exec displays these "tape alerts," the alerts occur due to a tape drive or robotic library hardware event. Check the Event Viewer for any hardware related errors. See the Related Documents section for information on further troubleshooting steps, or contact the Original Equipment Manufacturer (OEM) for support.
 

 
Below is a list of Industry Standard Tape Alert Error Flags. The "tape alert" flags are designed for single tape drives and robotic libraries. Please refer to the hardware documentation for a thorough explanation of these error flags:
 


 
Flag NumberFlagTypeRequired Host MessageCause
1Read WarningWThe tape drive is having problems reading data. No data has been lost, but there has been a reduction in the performance of the tape.The drive is having severe trouble reading
2Write WarningWThe tape drive is having problems writing data. No data has been lost, but there has been a reduction in the capacity of the tape.The drive is having severe trouble writing
3Hard ErrorWThe operation has stopped because an error has occurred while reading or writing data which the drive cannot correct.The drive had a hard read or write error
4MediaCYour data is at risk:Media cannot be written/read, or media performance is severely degraded
   1. Copy any data you require from this tape. 
   2. Do not use this tape again. 
   3. Restart the operation with a different tape. 
5Read FailureCThe tape is damaged or the drive is faulty. Call the tape drive supplier helpline.The drive can no longer read data from the tape
6Write FailureCThe tape is from a faulty batch or the tape drive is faulty:The drive can no longer write data to the tape
   1. Use a good tape to test the drive. 
   2. If the problem persists, call the tape drive supplier helpline. 
7Media LifeWThe tape cartridge has reached the end of its calculated useful life:The media has exceeded its specified life
   1. Copy any data you need to another tape 
   2. Discard the old tape. 
8Not Data GradeWThe tape cartridge is not data-grade. Any data you back up to the tape is at risk.The drive has not been able to read the MRS stripes
   Replace the cartridge with a data-grade tape. 
9Write ProtectCYou are trying to write to a write-protected cartridge.Write command is attempted to a write protected tape
   Remove the write-protection or use another tape 
10No RemovalIYou cannot eject the cartridge because the tape drive is in use.Manual or s/w unload attempted when prevent media removal on
   Wait until the operation is complete before ejecting the cartridge 
11Cleaning MediaIThe tape in the drive is a cleaning cartridge.Cleaning tape loaded in drive
12Unsupported FormatIYou have tried to load a cartridge of a type which is not supported by this drive.Attempted loaded of unsupported tape format, e.g. DDS2 in DDS1 drive
13Recoverable Snapped TapeCThe operation has failed because the tape in the drive has snapped:Tape snapped/cut in the drive where media can be ejected
   1. Discard the old tape. 
   2. Restart the operation with a different tape. 
14Unrecoverable Snapped TapeCThe operation has failed because the tape in the drive has snapped:Tape snapped/cut in the drive where media cannot be ejected
   1. Do not attempt to extract the tape cartridge. 
   2. Call the tape drive supplier helpline. 
15Memory Chip in Cartridge FailureWThe memory in the tape cartridge has failed, which reduces performance.Memory chip failed in cartridge
   Do not use the cartridge for further backup operations. 
16Forced EjectCThe operation has failed because the tape cartridge was manually ejected while the tape drive was actively writing or reading.Manual or forced eject while drive actively writing or reading
17Read Only FormatWYou have loaded a cartridge of a type that is read-only in this drive.Media loaded that is read-only format
   The cartridge will appear as write-protected. 
18Tape Directory Corrupted on loadWThe directory on the tape cartridge has been corrupted.Tape drive powered down with tape loaded, or permanent error prevented the tape directory being updated
   File search performance will be degraded. The tape directory can be rebuilt by reading all the data on the cartridge 
19Nearing Media LifeIThe tape cartridge is nearing the end of its calculated life.Media may have exceeded its specified number of passes
   It is recommended that you: 
   1. Use another tape cartridge for your next backup. 
   2. Store this tape cartridge in a safe place in case you need to restore data from it 
20Clean NowCThe tape drive needs cleaning:The drive thinks it has a head clog, or needs cleaning
   1. If the operation has stopped, eject the tape and clean the drive 
   2. If the operation has not stopped, wait for it to finish and then clean the drive. 
   Check the tape drive users manual for device specific cleaning instructions. 
21Clean PeriodicWThe tape drive is due for routine cleaning:The drive is ready for a periodic clean
   1. Wait for the current operation to finish. 
   2. Then use a cleaning cartridge. 
   Check the tape drive users manual for device specific cleaning instructions. 
22Expired Cleaning MediaCThe last cleaning cartridge used in the tape drive has worn outThe cleaning tape has expired
   1. Discard the worn out cleaning cartridge. 
   2. Wait for the current operation to finish. 
   3. Then use a new cleaning cartridge. 
23Invalid Cleaning MediaCThe last cleaning cartridge used in the tape drive was an invalid type:Invalid cleaning tape type used
   1. Do not use this cleaning cartridge in this drive. 
   2. Wait for the current operation to finish 
   3. Then use a valid cleaning cartridge. 
24Retention RequestedWThe tape drive has requested a retention operationThe drive is having severe trouble reading or writing, which will be resolved by a retention cycle
25Dual-Port Interface ErrorWA redundant interface port on the tape drive has failedFailure of one interface port in a dual-port configuration, e.g. Fibrechannel
26Cooling Fan FailureWA tape drive cooling fan has failedFan failure inside tape drive mechanism or tape drive enclosure
27Power SupplyWA redundant power supply has failed inside the tape drive enclosure. Check the enclosure users manual for instructions on replacing the failed power supplyRedundant PSU failure inside the tape drive enclosure or rack subsystem
28Power ConsumptionWThe tape drive power consumption is outside the specified rangePower consumption of the tape drive is outside specified range
29Drive MaintenanceWPreventive maintenance of the tape drive is required.The drive requires preventative maintenance (not cleaning).
   Check the tape drive users manual for device specific preventive maintenance tasks or call the tape drive supplier helpline. 
30Hardware ACThe tape drive has a hardware fault:The drive has a hardware fault that requires reset to recover.
   1. Eject the tape or magazine. 
   2. Reset the drive. 
   3. Restart the operation. 
31Hardware BCThe tape drive has a hardware fault:The drive has a hardware fault which is not read/write related or requires a power cycle to recover.
   1. Turn the tape drive off and then on again. 
   2. Restart the operation. 
   3. If the problem persists, call the tape drive supplier helpline. 
   Check the tape drive users manual for device specific instructions on turning the device power on and off. 
32InterfaceWThe tape drive has a problem with the host interface:The drive has identified an interfacing fault
   1. Check the cables and cable connections. 
   2. Restart the operation. 
33Eject MediaCThe operation has failed:Error recovery action
   1. Eject the tape or magazine. 
   2. Insert the tape or magazine again. 
   3. Restart the operation. 
34Download FailWThe firmware download has failed because you have tried to use the incorrect firmware for this tape drive.Firmware download failed
   Obtain the correct firmware and try again. 
35Drive HumidityWEnvironmental conditions inside the tape drive are outside the specified humidity rangeDrive humidity limits exceeded
36Drive TemperatureWEnvironmental conditions inside the tape drive are outside the specified temperature range.Drive temperature limits exceeded
37Drive VoltageWThe voltage supply to the tape drive is outside the specified range.Drive voltage limits exceeded
38Predictive FailureCA hardware failure of the tape drive is predicted. Call the tape drive supplier helpline.Predictive failure of drive hardware
39Diagnostics RequiredWThe tape drive may have a fault. Check for availability of diagnostic information and run extended diagnostics if applicable.The drive may have had a failure which may be identified by stored diagnostic information or by running extended diagnostics (eg Send Diagnostic)
   Check the tape drive users manual for instructions on running extended diagnostic tests and retrieving diagnostic data 
40Loader Hardware ACThe changer mechanism is having difficulty communicating with the tape drive:Loader mech. is having trouble communicating with the tape drive
   1. Turn the autoloader off then on. 
   2. Restart the operation. 
   3. If problem persists, call the tape drive supplier helpline. 
41Loader Stray TapeCA tape has been left in the autoloader by a previous hardware fault:Stray tape left in loader after pervious error recovery
   1. Insert an empty magazine to clear the fault. 
   2. If the fault does not clear, turn the autoloader off and then on again. 
   3. If the problem persists, call the tape drive supplier helpline. 
42Loader Hardware BWThere is a problem with the autoloader mechanism.Loader mech. has a hardware fault
43Loader DoorCThe operation has failed because the autoloader door is open:Tape changer door open
   1. Clear any obstructions from the autoloader door. 
   2. Eject the magazine and then insert it again. 
   3. If the fault does not clear, turn the autoloader off and then on again 
   4. If the problem persists, call the tape drive supplier helpline. 
44Loader Hardware CCThe autoloader has a hardware fault:The loader mechanism has a hardware fault that is not mechanically related
   1. Turn the autoloader off and then on again. 
   2. Restart the operation. 
   3. If the problem persists, call the tape drive supplier helpline. 
   Check the autoloader users manual for device specific instructions on turning the device power on and off. 
45Loader MagazineCThe autoloader cannot operate without the magazine.Loader magazine not present
   1. Insert the magazine into the autoloader 
   2. Restart the operation. 
46Loader Predictive FailureWA hardware failure of the changer mechanism is predicted.Predictive failure of loader mechanism hardware
   Call the tape drive supplier helpline. 
50Lost StatisticsWMedia statistics have been lost at some time in the pastDrive or library powered down with tape loaded
51Tape directory invalid at unloadWThe tape directory on the tape cartridge just unloaded has been corrupted.Error prevented the tape directory being updated on unload.
   File search performance will be degraded. The tape directory can be rebuilt by reading all the data. 
52Tape system area write failureCThe tape just unloaded could not write its system area successfully:Write errors while writing the system log on unload
   1. Copy data to another tape cartridge 
   2. Discard the old cartridge 
53Tape system area read failureCThe tape system area could not be read successfully at load time:Read errors while reading the system area on load
   1. Copy data to another tape cartridge 
   2. Discard the old cartridge 
54No start of dataCThe start of data could not be found on the tape:Tape damaged, bulk erased, or incorrect format
   1. Check you are using the correct format tape 
   2. Discard the tape or return the tape to your supplier 
     

 
 

 

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