RestoreShortcutBody does not honor "Encode custom body using appropriate code pages" if set to "On"

Problem

RestoreShortcutBody does not honor "Encode custom body using appropriate code pages" if set to "On"

Cause

Workaround:

RestoreShortcutBody can be used to recreate shortcut content in user mailboxes if shortcut policies have been changed.  See related documents for information regarding RestoreShortcutBody.

It does not honor the policy setting "Encode custom body using appropriate code pages" if it is set to "On".

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


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