Attachment links not accessible when opening archived calendar items in Outlook Web Access (OWA) 2007

Problem

Attachment links not accessible when opening archived calendar items in Outlook Web Access (OWA) 2007

Cause

When using OWA 2007 to open archived calendar items with attachments, and the attachments have been stripped by policy, the attachment links are not accessible.

Workarounds:
  1. Turn on the preview pane in the Calendar, the attachment links will be accessible from there.
     
  2. Open the item from Archive Explorer

More info:

In Enterprise Vault 7.5, “Strip Calendar Attachments” is part of the mailbox policy, under the Advanced tab --> Archiving General

In Enterprise Vault 8.0 it has been renamed to “Strip Attachments to non-shortcut items”

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)