Anti-virus software settings/configuration may negatively impact a backup job's throughput rate/speed, especially when targeted to Backup-to-Disk (B2D) locations

  • Article ID:100022393
  • Modified Date:
  • Product(s):

Problem

Anti-virus software settings/configuration may negatively impact a backup job's throughput rate/speed, especially when targeted to Backup-to-Disk (B2D) locations

Solution

Troubleshooting steps for testing purposes:
 
1. Attempt to add an exclusion for the Backup Exec installation directory.
2. Add an exclusion for any backup to disk locations. 
3. Temporarily disable any "On Access Scanning" features the anti-virus software may have. 
4. If User has got McAfee Antivirus enterprise 8.8.0 then go to on access default process policies and Select scan item tab. Then uncheck "Scan when writing to disk". Then go to the remote pc and media server and Click force policies from Mcafee Console.
 
If the backup speed improves and it is determined the anti-virus software's processes are the cause of the backup performance issue after performing the steps above, contact the anti-virus software vendor for further assistance with resolving the issue.  Review the Related Articles Section below also for further troubleshooting information.
 

Related Articles

Improving slow backups and poor performance in Backup Exec.

How hard disk compression can affect backup and restore jobs on a Windows (NTFS) File System Partition

How to correct slow backup performance and agent initialization problems on fragmented Windows Server Hard Disk Partitions

Best practices when using Symantec Mail Security and Backup Exec Exchange Agent

Backup Exec for Windows Servers - Backup and Restore job rates are extremely slow when McAfee Anti-virus Software is installed on the same machine

Backup-to-Disk Best Practices

Reasons why the data throughput rate can be slower than the theoretical maximum when backing up to or restoring from tape media or disk (B2D) & how to troubleshoot or improve backup performance

Was this content helpful?

Get Support