When searching on Enterprise Vault Audit Viewer,the search result is occasionally unable to list all Audit events after View Attachment Category event is listed.

Problem

When searching on Enterprise Vault Audit Viewer,the search result is occasionally unable to list all Audit events after View Attachment Category event is listed.

Cause

When searching on Enterprise Vault Audit Viewer,search result is occasionally unable to list all Audit events if View Attachment event is listed.
The search results output is stopped at the event of View Attachment Category.

For Example:
When applying filter to list Audit IDs from 1 to 100, search results list only from 1 to 6 if 6 is View Attachment Category event.
It cannot list from 7 to 100.

Troubleshooting:

1:Run searching by Date from 08/09/2009 0:00 to 08/12/2009 0:00.
 

2:Search results list 12 events.  The last event Category is View Attachment.
 

3:Click Audit ID to list by ascending

4:Found that events are not listed from 7316 to 7323.
 

5:Run searching again by Date from 08/10/2009 15:40 to 08/12/2009 0:00
 

6:Found that all events are listed  including from 7316 to 7323. Event data from 7316 to 7323 are also existed on SQL table.
 

Solution

This issue has been addressed in the following release:

Enterprise Vault 8.0 SP4 - Release Details
http://www.symantec.com/docs/TECH76851


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