GENERAL ERROR: The NetBackup Java administration console for Windows cannot connect to a UNIX master where NetBackup is installed with a language pack.
When trying to log in to a UNIX master using the Java console on Windows, the GUI hangs at the step where it displays the status message Checking if NBAC is configured...
This is a configuration issue caused due to a character encoding mismatch between the NetBackup server and the remote Java GUI console - for example, where NetBackup with the Japanese language pack has been installed on the master and the Java GUI is running on a Windows machine in English. NetBackup does not support mixed encoding.
Log Files: n/a
Determine the encoding on the master and define it in the configuration of the Java console so that there is no mixed encoding.
Output of a locale command executed on the master can be compared with the table provided in the following link to determine the correct canonical name for the encoding set to be used:
For NetBackup 7.0:
Edit the setconf.bat file on the machine where the console is invoked. Edit the following line:
REM SET NBJAVA_FILE_ENCODING=
The setconf.bat file can be found in <install_path>\VERITAS\Java (for instance, C:\Program Files\VERITAS\Java\setconf.bat).
For NetBackup 6.5:
Edit the nbjava.bat file on the machine where the console is invoked and add the command line switch -Dfile.encoding=<encoding_set> to both invocations of the java.exe command found in that file.
The nbjava.bat file can be found in <install_path>\VERITAS\Java (for instance, C:\Program Files\VERITAS\Java\nbjava.bat).