A File System Archiving (FSA) Reporting scan does not start for file servers that are in a different domain from the Enterprise Vault (EV) server

Problem

A File System Archiving (FSA) Reporting scan does not start for file servers that are in a different domain from the Enterprise Vault (EV) server

Cause

This issue will be seen if a file server has been configured as an FSA target and is in a different domain from the EV server. When attempting to Run FSA Reporting Scan on that target, it will never show a Reporting Scan Start Time or a Reporting Scan Status.


The following will be seen in a Dtrace of the FSAReportingService process on the EV server.  For more information on Dtrace please refer to TECH38122.

(FSAReportingService) <5280> EV:L CFSAReporting::get_Servers method called |
(FSAReportingService) <5280> EV:H CFSAReporting::get_Servers .The server collection is empty. Returning false

Solution

This issue has been addressed as part of the following release:

Enterprise Vault 9.0 - Release Details
http://www.symantec.com/docs/TECH76854


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)