During a PST import via the Import PST Wizard in the Enterprise Vault Admin console, the import stops with the following error: "Process Aborted due to an unrecoverable error"

Problem

During a PST import via the Import PST Wizard in the Enterprise Vault Admin console, the import stops with the following error: "Process Aborted due to an unrecoverable error"

Error Message

During a dtrace of MigratorServer, the following messages are seen:


1200 11:14:51.348 [3042] (MigratorServer) <1060> EV~E Event ID: 6593 Abnormal error occurred | |PST file: F:\PSTMigrationFolder\jsmith\stuff.pst |Archive Name: Calendar |Vault Id: 123456789ABCDEF0123456789ABCDEF012345678ev |Reference: PI/IS |
1201 11:14:51.348 [3042] (MigratorServer) <1060> EV:M CMigrator::ProcessItem (Exit) |Catastrophic failure [0x8000ffff] |
1202 11:14:51.348 [3042] (MigratorServer) <1060> EV:M CMigrator::ProcessChunkOfMessages (Exit) |Catastrophic failure [0x8000ffff] |

Solution

If on Enterprise Vault 8.0 SP2, see attachments section for Files_332564.zip

This issue is currently resolved in the following release:
 

Enterprise Vault 8.0 SP3 - Release Details
http://www.symantec.com/docs/TECH63623

 

 

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