Enterprise Vault PST Locator does not scan /vol/vol0 on a NetApp Filer
The standard installation of the ONTAP operating system in NetApp Filers defaults to /vol/vol0. The CIFS Server configuration automatically maps the C$ CIFS share to root (/) which corresponds to /vol/vol0. Enterprise Vault PST Locator will scan all volumes available on the Filer as part of normal operation. In order to detect PST files which may be present on /vol/vol0 the scan will first include root (/) as a target and the C$ mapping is intentionally ignored to avoid duplicate scan operations.
Filers on which the standard configuration has been modified due to operating system upgrades or any other administrative purpose, and the C$ mapping no longer points to the volume hosting root (/) may result in the /vol/vol0 volume being ignored by the scan.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.
There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
This issue affects all current versions and Service Packs of Enterprise Vault where the PST Locator feature is supported with NetApp Filers. For details about compatibility please refer to the article shown in the Related Documents section below.