Exchange 2007 database restore to a Recovery Storage Group (RSG) may fail with the error "A failure occurred querying the Writer Status" depending on how restore selections are made in Backup Exec.

Problem

Exchange 2007 database restore to a Recovery Storage Group (RSG) may fail with the error "A failure occurred querying the Writer Status" depending on how restore selections are made in Backup Exec.

Error Message

Restore- \\SERVERNAME\Microsoft Information Store\RSG Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: 0x800423f3, State: 0014.

A failure occurred querying the Writer status.

Solution

An Exchange 2007 database restore to a RSG may fail depending on how the selections were made in the restore job properties in Backup Exec. Listed below are the various conditions when the restore job may fail along with the workaround to be used.
 
 
A. For a Granular Recovery Technology (GRT) enabled backup set:
 
1.  When the Storage Group that was backed up contained more than one database.
 
If the restore selections were made by selecting the entire backup set from the left side and then deselecting the unwanted database(s) from the right hand side (Figure 1), then the job may fail with the error shown above
 
Figure 1:
 
 
The Application Event Logs on the Exchange server report the following error:
 
Event Id: 9737
Source: MSExchangeIS  
Description:            
Exchange VSS Writer failed restoring a backup with error code -2147024809 when comparing restore targets for storage group 'RSG' with information in the Active Directory.
 
Workaround:
 
Select the required "database" and "logs" items from the right hand side after highlighting the backup set. (Figure 2)
 
Figure 2:
 
 
2.  When the Storage Group that was backed up contained only one database.
 
Restores from backup sets that contained only one database completes successfully irrespective of how the selections are made in the restore job.
 
B. For a Non-GRT backup set:
 
1.  When the Storage Group that was backed up contained more than one database.
 
If the restore selections were made by selecting the individual "Database" and "Logs" items from the right hand side after highlighting the backup set on the left side (Figure 3) , then the job may fail with the error shown above
 
Figure 3:
 
 
The Application Event Logs on the Exchange server report the following error:
 
Event Id: 9753
Source: MSExchangeIS                
Description:  
Exchange VSS Writer failed restoring a backup with error code -2147221233 when saving the restore environment document 'C:\RSG\_restoredLogs\E00restore.env'.
 
Workaround:
Select the entire backup set from the left side and then deselect the unwanted database(s) from the right hand side. (Figure 4)
 
Figure 4:
 
 
 
2.  When the Storage Group that was backed up contained only one database.
 
Restores from NON-GRT backup sets that contained only one database also reflects the same behavior as stated above under the section B.1. Please refer the workaround in that section to configure the restore job correctly.
 
 
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

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