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"Error 1053: The service did not respond to the start or control request in a timely fashion" occurs and the Backup Exec Server service fails to start, or is hung in "Starting" while using large amounts of memory
Article: 100021800
Last Published: 2012-01-26
Ratings: 1 7
Product(s): Backup Exec
Problem
The following error occurs and the Backup Exec Server service fails to start, or is hung in "Starting" while using large amounts of memory
Error Message
"Error 1053: The service did not respond to the start or control request in a timely fashion"
Cause
Due to corrupt XML file getting generated in Data folder.
Corrupt job log file created from job logging level, or application error located in the database directory of Backup Exec
Default path is
C:\Program Files\Symantec\Backup Exec\Data
Solution
Remove the corrupt job log xml file from the data directory, by moving it to another drive or server if possible, and contact technical support.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.