The option to configure auto response time on alerts reported by Export/Import operations in Backup Exec is not available.


The option to configure auto response time on alerts reported by Export/Import (Media Intervention) operations in Backup Exec is not available.


When an Export or Import operation is run in Backup Exec, it generates "Media Intervention" Alerts to remove/insert media from/into the mail portal slot of the library. Each Alert takes 20 minutes to get responded and during this time the Robotic Library will show "in use" and the job will show up as running for 20 minutes in Backup Exec Console.
Currently the option to configure Media Intervention or Device Intervention alerts in a configurable timeframe is not available. These alerts can be responded manually to complete the operation or else will be responded by ADAMM automatically after 20 minutes.


A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


Backup Exec 2014 Rev 1786 Service Pack 2 (TECH225093).

Note : This Service Pack resolves Issue where Backup Exec was upgraded from versions previous to Backup Exec 2014 or Backup Exec 2014 SP1. The New Installation of Backup Exec 2014 does not display this Issue.



This issue is resolved in Backup Exec 2014 or later versions.

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.


NOTE:  Symantec continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see

Terms of use for this information are found in Legal Notices.



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