BUG REPORT: VCB Backups intermittently fail with Status 1 "vfm_gevfm_get_extent on unnamed ntfs file failed error 3" when the backup contains embedded files.

Problem

BUG REPORT: VCB Backups intermittently fail with Status 1 "vfm_gevfm_get_extent on unnamed ntfs file failed error 3" when the backup contains embedded files.

Error Message

Status 1 - the requested operation was partially successful

Solution

Bug: 1593320


Overview:
VCB Backups intermittently fail with Status 1 "vfm_gevfm_get_extent on unnamed ntfs file failed error 3" when the backup contains embedded files (such as file compressed in an archive).


Client Logs:
bpbkar:
2:43:54.912 PM: [11400.6924] <2> tar_base::V_vTarMsgW: INF - VxMS Error message 1 = get_xextent: vfm_get_extent on unnamed ntfs file failed error 3
2:43:54.912 PM: [11400.6924] <4> tar_base::V_vTarMsgW: INF - tar message received from vxms_error_handler
2:43:54.912 PM: [11400.6924] <2> tar_base::V_vTarMsgW: INF - VxMS error - severity 3.
2:43:54.912 PM: [11400.6924] <4> tar_base::V_vTarMsgW: INF - tar message received from vxms_error_handler
2:43:54.912 PM: [11400.6924] <2> tar_base::V_vTarMsgW: INF - VxMS Error message 1 = setxext: get_xextent on unnamed ntfs file failed error 3
2:43:54.912 PM: [11400.6924] <4> tar_base::V_vTarMsgW: INF - tar message received from vxms_get_meta
2:43:54.912 PM: [11400.6924] <2> tar_base::V_vTarMsgW: ERR - Unable to read metadata for index: 22748, VFM error = 3.


Workaround:
There is currently no workaround for this issue.  Please contact Symantec technical support, referencing this TechNote ID and Etrack 1593320 to obtain an emergency fix for this issue.  


ETA of Fix:
Symantec has acknowledged that the above mentioned issue (Etrack 1593320) is present in the current version(s) of the product(s) mentioned at the end of this article.  Symantec is committed to product quality and satisfied customers.  This issue is currently scheduled to be addressed in the following release:

-  NetBackup 6.5 Release Update 6 (6.5.6)

When NetBackup 6.5.6 is released, please visit the following link for download and readme information:
 http://www.symantec.com/enterprise/support/overview.jsp?pid=15143

Please note that if an emergency fix is obtained for this issue, it is suggested to contact Technical Services prior to upgrading to 6.5.5 to avoid any loss of functionality.  



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