Event ID 3372
Category - Journal Task
Description - The following message could not be archived as it seems to have an invalid envelope body.
The message has been moved to 'Enterprise Vault Journaling Service\Failed to Copy' folder
HOW TO DETERMINE IF THE ISSUE IS THE SAME
1. Open the Journal Mailbox
2. Open the Failed to Copy Folder
3. Ensure that Preview Pane is selected
4. Select the offending Message
5. Looking at the preview the information should be as follows:-
Subject: Bad Mail
Message-ID: <Randomly Generated Message ID>
6. In the offending mail if the Message-ID is actually showing as PrevMsg-ID then the issue has been confirmed
Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.