Error when publishing: The remote server returned an error: 407 proxy authentication required

Problem

Error when publishing: The remote server returned an error: 407 proxy authentication required

Error Message

Error E339197C: An error occurred while publishing. System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required.

Solution

This error can occur when a client computer tries to publish to the Backup Exec System Recovery Manager (BESRM).  The error is typically due to network security settings.  


To correct the problem, complete the following steps on the client computer:

1. Go to Start > Control Panel > Internet Options

2. Select the Security tab, highlight the Local intranet icon, click Sites, and click Advanced

3. Add the BESRM server's name and any server aliases, including the fully qualified domain name (FQDN), to the Local intranet zone.
Example:
server
server.domain.com

4. Close Internet Options

5. Edit C:\Windows\System32\drivers\etc\HOSTS in Notepad.  Add an entry for the BESRM server's IP address, name, and any aliases, including the FQDN
Example:
192.168.1.1    server.domain.com   server

6. Start the Backup Exec System Recovery service

7. Run PublisherUI.exe.  This can be found in the following location:

For 32-bit systems:
C:\Program Files\Symantec\Backup Exec System Recovery\Manager\Management Control\

For 64-bit systems:
For C:\Program Files (x86)\Symantec\Backup Exec System Recovery\Manager\Management Control\

8.  In the "Web Service Address" field confirm that the FQDN of the BESRM server is used.
Example:
https://server.domain.com:8443/axis/services/Publisher

9.  Click Save and then Publish Now.  The publish should be successful.  Once that status is seen, close the PublisherUI.exe

Terms of use for this information are found in Legal Notices.

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