After moving Compliance Accelerator or Discovery Accelerator databases to a newly upgraded SQL server, a 'suspended' SPID might be generated

Problem

After moving Compliance Accelerator or Discovery Accelerator databases to a newly upgraded SQL server, a 'suspended' SPID might be generated

Error Message

spidXX,Unknown,Service Broker needs to access the master
key in the database 'EVAccelerator'. Error code:25.
The master
key has to exist and the service master key encryption is required.

spidXX,Unknown,Error: 28054 Severity: 11 State: 1

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article. 

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Terms of use for this information are found in Legal Notices.

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