Manually archiving generates a pop-up error message saying 'You must supply your account details' in Outlook
You must supply your account details
When Enterprise Vault is installed on a Windows Server 2008 x64 server there are additional prerequisites for IIS. If these additional prerequisites are not installed, the above error may be generated.
2. Perform an IISRESET on the Enterprise Vault server.
3. Confirm the items can be manually archived.