BUG REPORT: Closing the NetBackup Java Administrator console (jnbSA, the Java GUI) does not terminate the nbsl session. nbproxy processes run 24 hours before timing out. unning,

Problem

BUG REPORT: Closing the NetBackup Java Administrator console (jnbSA, the Java GUI) does not terminate the nbsl session. nbproxy processes run 24 hours before timing out. Frequently starting and stopping the Java GUI may increase the load on the master server due to many nbproxy processes running, which may affect NetBackup performance.

Solution

Problem Statement
Closing the NetBackup Java Administrator console (Java GUI) does not terminate the nbsl session. This causes the nbproxy processes to run for the next 24 hours, at which time the processes time out.

Details
When frequently starting and stopping the Java GUI, numerous running nbproxy processes may increase the load on the respective NetBackup master server. This eventually affects the performance of the master server.

This issue has been observed on both UNIX and Windows platforms.

ETA of Fix:
The formal resolution to this issue (Etrack 1787455) is included in the following patch release:
  • NetBackup 6.5 Release Update 5 (6.5.5)
This release is available at the support web site at:
 http://www.symantec.com/enterprise/support/downloads.jsp?pid=15143

Workaround:
A fix for this issue for NetBackup 6.5.4 can be obtained by accessing this TechFile:
 http://support.veritas.com/docs/345827

The workaround for this issue is as follows:

On a UNIX platform, do the following:
1.  Run the following command to list the processes:
# ps -ef | grep "nbproxy"
 
2.  Run the following command to terminate each nbproxy process that has the -mgrIORFile argument in the process name:
# kill -9 <pid>
 
3.  Repeat Step 2 for all nbproxy processes currently running to terminate them.

On a Windows platform, do the following:
1.  Open the Task Manager.
 
2.  On the Processes tab, select an nbproxy process.
 
3.  Right-click the process and click End Process.
 
4.  Repeat Step 2 to Step 3 for all nbproxy processes currently running to terminate them.

 
 

 

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)