When attempting to expand backup selections of a Linux server that is known to have the RALUS installed "V-79-57344-3844 An error was encountered while attempting to browse the contents of LINUXBOX.CORP.companydom.com" is reported

Problem

When attempting to expand the Backup Selections of a Linux server that is known to have the Remote Agent for Linux and Unix Servers (RALUS) installed the below error is displayed.
 

Error Message

An error was encountered while attempting to browse the contents of LINUXBOX.CORP.companydom.com. The media server could not connect to the remote computer. The remote computer may not be running the BE RALUS. Make sure the correct version of the Remote Agent is installed and running on the target computer.
 
For more information on this error, click here V-79-57344-3844

Cause

If RALUS is installed on the Linux server, this error can occur if the RALUS daemon is in a stopped state.
 

Solution

On the Linux Server perform the following: (Case Sensitive)
 
1. Type: cd /opt/VRTSralus/bin
 
2. Type: ./VRTSralus.init start
 
Check the Backup Selections on the Media Server for connectivity.
 
 

 

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