Unable to see all the available network interfaces in the Backup Exec for Windows Servers interface

Problem

The Media Server has more than one NIC (Network Interface Card) installed, each representing a network connection as shown below (Figure 1):
 
Figure 1
 
 
 

 
However, in the Backup Exec interface, one or more Network Interface is not visible (Figure 2)
 
Figure 2
 
 
 

 

Cause

  • The NIC card is disabled in control panel.
  • Even though an IP address has been given to the NIC, a default gateway is not entered.

 


 

 

Solution

Make sure the LAN card is enabled and information like default gateway and subnet mask is entered correctly as shown (Figure 3)
 
Figure 3
 
 
 
Restart the Backup Exec Services.  Confirm the the Network Interface is visible. (Figure 4) 
 
Figure 4
 
 
 

 

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