The Veritas Enterprise Administrator (VEA) GUI fails if the Desktop folder is redirected by Group Policy

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  • Article ID:000037753


The Veritas Enterprise Administrator (VEA) GUI fails if the Desktop folder is redirected by Group Policy

Error Message

Error Resource not Initialized


If Storage Foundation for Windows 5.1 (SFW) is installed on a node where the Desktop Folder has been redirected to another server via Windows Group Policy; the VEA may not load correctly as seen in Image 1.
Image 1

This is due to a Java bug as described here:
VEA uses a folder in the User Profile in order to house a cache of downloaded plugins.  The location of this folder is determined using the Java "user.home" property.  As the desktop has been re-directed, the incorrect path is found and if the folder is also re-directed to another server there are permission problems that cause the VEA to fail.

This issue has been identified and a workaround is available from Symantec Enterprise Technical Support. To obtain the workaround, contact Symantec Enterprise Technical Support and reference this article during the call. A support representative will be available to assist in troubleshooting this issue. If it is determined that the workaround addresses the problem the support representative will further assist in obtaining the private fix.
****NOTE:::: This fix specifically addresses the problem identified above. It has not been fully tested and should be applied in a test environment before placing into production. If the systems are not critically impaired, it is recommended to delay the installation of this private fix until the next scheduled maintenance release. Before applying this private fix, systems may be required to be upgraded to the latest code base. The support representative will help in determining the best course of action.

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