Lotus Domino backups fail with error "0xe00084b8 - An error occurred during backup".

Problem

Lotus Domino backups fail with the following error

 

Error Message

0xe00084b8 - An error occurred during backup. See the job log for details.

 

Cause

A file with .ntf extension that is not a domino database file, is selected under the domino databases backup set. The backup set and the database files can be seen under the Lotus Domino Backup set. However, as listed here pscipt.ntf is not a domino database file. And the notes agent tries to backup that file as a domino database.


The following error is logged in Beremote log 

[6060] Notes Agent:CLNFileSystem::OpenObj - NOTES_DEVICE_VOLUME
[6060] Notes Agent:CLNPartition::OpenLNDatabase
[6060] Notes Agent: NSFDbOpen Call. C:\WINDOWS\ServicePackFiles\i386\pscript.ntf
[6060] Notes Agent: Calling API on a different thread
[6060] Notes Agent: Starting to wait on thread id 8792
[6060] Notes Agent: NSFDbOpen Return 259. Handle - 0
[6060] Notes Agent: OSLoadString Call.
[6060] Notes Agent: Partitio[0] - CLNWrapper::DbOpen - ERROR!!! File does not exist
[6060] Notes Agent:CLNFileSystem::OpenObj - NOTES_DEVICE_VOLUME
[6060] Notes Agent:CLNPartition::OpenLNDatabase
[6060] Notes Agent: NSFDbOpen Call. C:\WINDOWS\ServicePackFiles\i386\pscript.ntf
[6060] Notes Agent: Calling API on a different thread
[6060] Notes Agent: Starting to wait on thread id 8792
[6060] Notes Agent: NSFDbOpen Return 259. Handle - 0
[6060] Notes Agent: OSLoadString Call.
[6060] Notes Agent: Partitio[0] - CLNWrapper::DbOpen - ERROR!!! File does not exist

 

Solution

Exclude the files from the backup selection list under Lotus Domino backup set and select them via the actual drive letter.
 
Set the exclusion from the BEWS tab and type ntf between the *.* given under the exclude list, make sure to select the exclude radio button,
 
  
 
 

 

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