6.5.3 patch installation fails: msiinstaller warning 1015 failed connect server. error: 0x800401f0

6.5.3 patch installation fails: msiinstaller warning 1015 failed connect server. error: 0x800401f0

  • Article ID:100020347
  • Last Published:
  • Product(s):NetBackup

Problem

6.5.3 patch installation fails: msiinstaller warning 1015 failed connect server. error: 0x800401f0

Solution

ISSUE:
6.5.3 patch installation fails: MSIINSTALLER WARNING 1015 Failed to connect to server. Error: 0x800401F0

ISSUE AS REPORTED:
The installation of 6.5.3 patch fails with error:Please terminate any other NetBackup processes and rerun installation again.

ERROR CODE/ MESSAGE:
- No NetBackup Install Logs was created
- No MSI install log was created
- The following errors were preset in Event Viewer:
MsiInstaller Information None 11708 Server\User ACCS4016 Product: Veritas NetBackup 6.5.3 (6.5 Release Update 3) -- Installation operation failed.
MsiInstaller Warning None 1015 Server\User ACCS4016 Failed to connect to server. Error: 0x800401F0

DIAGNOSTIC STEPS:
- Renaming the NetBackup.dll file present in the following directories did not solve the problem:
/program files/veritas/netbackup/bin
/program files/veritas/volmgr/bin
/program files/veritas/netbackup/bin/admincmd
/program files/veritas/netbackup/bin/goodies
/program files/veritas/netbackup/bin/cluster/VCS
- American Power Conversion Corporation (APC) PBE Agent and APC PBE Server services were not installed
- right-clicked in setup.exe and selected the option to "Run as", specifying an administrator. Selected "Allow" when the User Account Control window was displayed in the screen, then proceeded with the NetBackup Update installation but it failed again.

SOLUTION:
Launching the following commands allowed the installation to complete:
- Click Start, click Run, type MSIEXEC /UNREGISTER, and then click OK.
- Click Start, click Run, type MSIEXEC /REGSERVER, and then click OK


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