Unable to archive email or restore previously archived email access is denied.

Problem

Unable to archive email after migrating an Enterprise Vault (EV) enabled mailbox to another exchange server, a pop-up is displayed Error Description 0x80070005: Access is denied.  Additionally restoring previously archived email is affected as well.  See error section below for further details.

 

 

Error Message

See figure 1 below, a pop-up message is displayed in Microsoft Outlook when attempting a "Store in Vault" function:

Figure. 1



See figure 2 below, apop-up message is displayed in Microsoft Outlook when attempting a "Restore from Vault" function:

Figure. 2

 

Cause

The mailbox in question was migrated from a Microsoft Exchange server previously targeted for Enterprise Vault (EV) archiving.

 

Solution

See Article: TECH48928 on "How to move archive-enabled mailboxes from one Exchange server to another."  Part lll and Part lV of TECH48928 are pertininant to said solution, however review the article for further detail on "How to move archive-enabled mailboxes from one Exchange server to another" in case any steps were overlooked.


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