Unable to install any License Keys or add any options through the installation wizard as the "Additional Options" menu is grayed out in Backup Exec for Windows Servers

Problem

Unable to install any License Keys or add any options through the installation wizard as the "Additional Options" menu is grayed out in Backup Exec for Windows Servers

Solution


 
While trying to add a license key or add any additional option in Backup Exec, when the installation wizard is launched through the Tools ->Install options menu, the following wizard shows up with the "Additional Options" menu grayed out and License keys on the Media Server is seen as in the image shown below (Figure 1).
 

 
Figure 1:
 

 
 
 

 
However ideally when launching the Install Wizard through the Tools menu in the Backup Exec console, the following screen should show up. (Figure 2)
 
Figure 2:
 
 
 

 
When launching the install wizard from the CD or through the Add/Remove Programs console by clicking on Symantec Backup Exec, and Change, shows the same screen as shown above with the additional options grayed out.
 

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in earlier versions listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
 

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  However, the issue has been addressed in the revision of the product specified at the end of this article.  
 

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see  http://www.symantec.com
 


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