The Exchange Journal Archiving Task reports event ID 3357 even with the registry key 'HideMissingPolicyInfoErrors' set to a value of 1

Problem

The Exchange Journal Archiving Task reports event ID 3357 even with the registry key 'HideMissingPolicyInfoErrors' set to a value of 1

Error Message

This mailbox cannot be processed until the Exchange provisioning task has processed the corresponding user's details. Ensure that a provisioning group includes this user and run the provisioning task. To disable these warnings, set the 'HideMissingPolicyInfoErrors' registry value to 1.


Workaround:

Under certain conditions, the Exchange Journal Archiving Task can create event ID 3357 errors even with the registry key 'HideMissingPolicyInfoErrors' is set to a value of 1, as described in Technote 288401 (see Related Documents below).  While the 'HideMissingPolicyInfoErrors' key does suppress such messages from the Enterprise Vault Provisioning task, there is currently no workaround to prevent the Journal Task from creating this message in the Enterprise Vault event log.

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


Terms of use for this information are found in Legal Notices.

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