Event Id's 2776, 2850, and 2273 can be received on messages with embedded attachments during an archiving run.

Problem

Event Id's 2776, 2850, and 2273 can be received on messages with embedded attachments during an archiving run.

Error Message

Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 2776
Computer: EVSERVER
Description:
An exception occurred in routine
AddAttachmentListToMsgBody
EXCEPTION_ACCESS_VIOLATION @ 0x78145878
V-437-2276

Event Type: Error
Event Source: Enterprise Vault
Event Category: Public Folder Task
Event ID: 2776
Computer: EVSERVER
Description:
An exception occurred in routine
AddAttachmentListToMsgBody
EXCEPTION_ACCESS_VIOLATION @ 0x74965808

Cause

This issue will occur only when the option to 'Use message body' is used for Shortcut body on the Shortcut Content tab of the Mailbox or Public Folder policy.

Solution

This error does not prevent the message or attachments from being archived properly.  

Workaround
The following registry entry can be added to the EV server to stop the error from occurring.

1.  Go to Start | Run type regedit and click OK.  

2.  On 32-bit servers, expand HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Agents. On 64-bit servers, expand HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KVS\Enterprise Vault\Agents.

3.  Right-click on Agents and choose New > DWORD Value.

4.  Enter RemoveEmbeddedAttachments for the Name and give it a decimal value of 0.  

5.  Restart the appropriate archiving task.  

This setting will allow the message to be archived without the error occurring in the Event Viewer log.  

NOTE:  The embedded attachments will continue to be archived with this setting in place.  
 

This issue has been addressed as part of the following release:

Enterprise Vault 9.0


 

Terms of use for this information are found in Legal Notices.

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