LU1812: A program that was part of this update failed when it ran. This update was not applied.

Problem

Following error is observed while running LiveUpdate on the Backup Exec media server.

Error Message

LU1812: A program that was part of this update failed when it ran. This update was not applied.
 

 

Solution

1. Register the msxml3.dll file

  • Click Start > Run.
  • In the Run dialog box, type the following text : regsvr32 %windir%\system32\msxml3.dll
  • Click OK.

2. Perform one of the following depending on the message that is seen:       

  • If the message is "DllRegisterServer in C:\Windows\system32\msxml3.dll succeeded" go to Step 4. 
  • If the message is "LoadLibrary("C:\Windows\system32\msxml3.dll") failed..." go to Step 3.  

3. Check if user (Backup Exec System Account [BESA] and Windows user used to log into the media server) has full permissions on C:\ drive. 

  • Go to My Computer > Right Click on C: drive > Properties > Security.
  • Check which user account is used to log into the Media Server and confirm if it has full permissions (Read, Write, Modify) on the C:\ drive.  
  • Check if BESA does have full permissions (Read, Write, Modify) on the C:\ drive. (Figure 1)

 Figure 1:

  

  • From the Security tab click on Advanced button > Permissions. 
  • Make sure there is no DENY policy/rule at the top in the list because Deny policy always superesedes Allow policy.  

4. Reinstall MSXML 3.0 

5. Login as Local Administrator Account. 

6. Run LiveUpdate 

  • In the Backup Exec User Interface, go to Tools  
  • Click on LiveUpdate.   

Note: If issue still persists please contact Symantec Technical Support.


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)