Some messages may change from Read to Unread when manually archiving them from Outlook in Cached mode.

Problem

Some messages may change from Read to Unread when manually archiving them from Outlook in Cached mode.

Cause

This issue can occur when messages are marked as Read and then immediately archived.   This does not allow enough time for the status of the message in the cache to be updated on the Exchange server.  When Enterprise Vault archives the message the communication goes directly to the Exchange server.  If the status on the Exchange server has not been updated then the message will change to Unread during the archive process.  To avoid this issue, enough time should be given for the cache status to be updated to the server.  One minute should be enough time for this to occur.

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com.


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