"Unable to attach to a resource" error when backing up Enterprise Vault (EV) resources

Problem

Errors reported while backing or selecting some of Enterprise Vault (EV) resources under the EV agent in Backup Exec for Windows Servers when the resources are advertised using the DNS alias for the SQL server.

Error Message

Final error: 0xe000848c - Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again

Cause

If Enterprise Vault is configured to use a DNS Alias for its SQL Server the error message above may occur during the backup of the Journalstore and Mailstore databases using the EV Agent in Backup Exec. 
 

 

Solution

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Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
 
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
 
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Veritas Sales, please see   http://www.veritas.com
 
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This issue was present in Backup Exec 2010, and has been resolved in Backup Exec 2010 R2 and later releases.

 

 

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