Event ID 24600 on the file server: "This shared resource does not exist"

Problem

During a File System Archiving (FSA) Reporting scan the file server may register Event ID 24600 (Error) which states This shared resource does not exist.

Error Message

Event ID 24600 Error getting server information: This shared resource does not exist.

Solution

The event can occur on larger file systems. This issue can sometimes be resolved by stopping the FSA Reporting scan from checking duplicates. This can be accomplished by doing the following:

1. Edit the 'Properties' table in the EnterpriseVaultFSAReporting Database, 'check duplicates' column to false (SQL 2005) or 0 (SQL 2000).

2. Restart the File Collection service on the target FSA Agent Servers.

Note: This setting will apply to all file servers. At this time, it is not possible to only turn off the duplicate checking for individual file servers.

For more details regarding duplicate checking and FSA Reporting in general please see the referenced document below.



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see    
http://www.symantec.com .

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Terms of use for this information are found in Legal Notices.

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