"Failed to update DNS entry (error_type:28, error_code:0x00000007)" reported for Veritas Storage Foundation High Availability for Windows.

  • Article ID:100019383
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Problem

"Failed to update DNS entry (error_type:28, error_code:0x00000007)" reported for Veritas Storage Foundation High Availability for Windows.

Solution

Observations:
==========
Depending on what attributes are set for the LanMan resource within the Service group :
If DNSUpdateRequired = Will log message, but LanMan resource will still online
If DNSCriticalForOnline = Will log message and LanMan resource will fail to online (fault)

The  "Failed to update DNS entry (error_type:28, error_code:0x00000007)" error appears in Lanman_A.txt log file located under %VCS_Home/Log/Lanman.txt log.

Error code 0x00000007 is a standard return code for "The storage control blocks were destroyed."
This message indicates that the DNS server was unreachable or rejected the request. This has been observed in cases where additional DNS servers have been added to the AdditionalDNSServers attribute. Ensure that the IP of the DNS server is correctly entered into the AdditionalDNSServers attribute of Lanman.


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