DLO (Desktop and Laptop Option) client fails to connect to server with the error "Unable to configure the Desktop Agent"

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  • Article ID:000035353


Backup Exec Desktop and Laptop Option (DLO) client or Symantec DLO 7.0 client fails to connect to server with the following error.

Error Message

Information V-139-57364-7 or V-138-57364-7

Not found
Unable to configure the Desktop Agent.
No settings found for the current user and no automatic user assignments match


When Desktop and Laptop Option (DLO) is configured to use the Automated User Assignments (AUA) Desktop Agent user, based on domain and group settings or Active Directory settings, determines which Storage Location and Profile are assigned to the user. The user gets added automatically in DLO console during connection and it would do the backups depending on the settings in AUA. However, if the user is not a part of Group which is added in AUA then the DLO client would fail to connect with above error.


1. Make sure that User is directly/indirectly associated with the group Added in AUA (Automated user assignment) in the DLO console on the media server. 
2. Add the users manually in DLO console.


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