'Could not load the DLL XPDLOShareu.dll, or one of the DLLs it references' is observed when launching DLO (Desktop and Laptop Option) Console for the first time.

Problem

Following error is observed while launching the DLO Console for the first time after installing DLO 2010 or the DLO 7.0

Error Message

Error V-139-57364-16 or V-139-57364-16 Operation aborted. Could not load the DLL XPDLOShareu.dll, or one of the DLLs it references. Reason: 5 (Access is denied.)

Cause

This is caused by Sophos Antivirus or another anti-virus application not allowing Backup Exec to register the XPDLOShareu.dll file.
 

Solution


1. Stop the anti-virus service.

2. Open the DLO console and log in to register the XPDLOShareu.dll file.

3. Restart the anti-virus service.

Note: Kindly take all necessary actions before stopping the anti-virus application services. If needed consult with your Server Administrator.

 

 

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