Error "V-139-52224-1020 unable to add user domain\user. The system returned the following message: Unspecified error" occurs while trying to add the users in the Backup Exec Desktop and Laptop Option (DLO) console

Problem

Error "V-139-52224-1020 unable to add user domain\user. The system returned the following message: Unspecified error" occurs while trying to add the users in the Backup Exec Desktop and Laptop Option (DLO) console

Solution

This error can occur when adding the users in the Desktop and Laptop Option (DLO) console after upgrading the Backup Exec DLO to version 11d and above.


The file XPDLOShareu.dll is missing from the "C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn" folder.

To resolve this issue, download from this TechFile and copy the appropriate version of the file XPDLOShareu.dll (64bit or 32bit) to the "C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn" folder.

Once unzipped the files will need to be renamed:
XPDLOShareu.dll_32bit  --> XPDLOShareu.dll
XPDLOShareu.dll_64bit  --> XPDLOShareu.dll

 

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