BUG REPORT: After applying the NetBackup 6.5.2 release update, duplication of NDMP disk images to tape fails with status code 191 after canceling the job. The job details show "db_FILESget() failed: invalid command usage"

Problem

BUG REPORT: After applying the NetBackup 6.5.2 release update, duplication of NDMP disk images to tape fails with status code 191 after canceling the job. The job details show "db_FILESget() failed: invalid command usage"

Error Message

retrieve_files_file: db_FILESget() failed: invalid command usage

Solution

Bug: 1374144

Symptom(s):
This problem only occurs after applying the NetBackup 6.5.2 release update and affects duplicating images from a Disk Storage Unit (DSU) to a Media Manager/Tape storage unit.

Detail:
Duplication of NDMP images from a DSU to tape fail.  The Activity Monitor displays status 191 (no images were successfully processed) for the duplication job.

Log Files:
These logs are from the media server.
bptm parent:
11:22:12.593 [3636.3652] <4> write_backup: begin writing backup id filer3_1217260287, copy 2, fragment 1, to media id T000L0 on drive IBM.ULT3580- TD3.001 (index 1) 11:22:12.593 [3636.3652] <2> write_data: twin_index: 0 active: 1 dont_process: 0 wrote_backup_hdr: 0 finished_buff: 0 saved_cindex: 0 twin_is_disk 0 delay_brm: 0 11:22:12.593 [3636.3652] <2> write_data: Total Kbytes transferred 0
11:22:12.640 [3636.3652] <2> write_data: absolute block position prior to writing backup header(s) is 2, copy 2
11:22:12.640 [3636.3652] <2> io_write_back_header: drive index 1, filer3_1217260287, file num = 1, mpx_headers = 0, copy 2
11:22:12.640 [3636.3652] <2> write_data: completed writing backup header, start writing data when first buffer is available, copy 2
11:22:12.640 [3636.3652] <2> write_data: image size = 9699328, tar header size = 512, previous kbytes = 0, previous remainder = 0
11:22:12.640 [3636.3652] <2> write_data: 9473 kbytes + 0 remainder needed to complete current NDMP image

bptm child:
11:21:59.046 [2320.2336] <2> set_job_details: Sending Tfile jobid (20)
11:21:59.046 [2320.2336] <2> set_job_details: LOG 1217262119 16 bptm 2320 db_FILESget() failed: invalid command usage
11:21:59.046 [2320.2336] <2> set_job_details: Done
11:21:59.046 [2320.2336] <2> db_error_add_to_file: dberrorq.c:midnite = 1217221200
11:21:59.046 [2320.2336] <16> retrieve_files_file: db_FILESget() failed: invalid command usage

Workaround:
There is no workaround available.

Please apply the appropriate release update to resolve this issue.

ETA of Fix:
The formal resolution to this issue (Etrack 1374144) is included in the following patch release:
  • NetBackup 6.5 Release Update 3 (6.5.3)
This release is available at the support web site at:
 http://www.symantec.com/enterprise/support/downloads.jsp?pid=15143


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