After installing the Remote Agent for Windows Servers (RAWS) on a Windows Essential Business Server (WEBS), the RAWS service fails to start.

Problem

After installing the Remote Agent for Windows Servers (RAWS) on a Windows Essential Business Server (WEBS), the RAWS service fails to start.

Cause

The reason for this failure is because WININIT.EXE process that is used by Essential Business Server listens on NDMP port 10000. RAWS uses this NDMP port 10000 as a default port to be able to communicate with Backup Exec server.

Solution

Change the default port used by the Backup Exec Remote Agent for Windows Servers (RAWS) to any other port than port 10000
  1. Open the services file from C:\WINDOWS\System32\drivers\etc
  2. Add NDMP 9999/TCP  # Remote Agent for Windows servers (for an example)
 

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