When using the SAN Shared Storage Option (SSO), the Backup Exec services fail to start on the secondary shared storage server

Problem

When using the SAN Shared Storage Option (SSO), the Backup Exec services fail to start on the secondary shared storage server.

Cause

This issue can occur if either of the following conditions are met:
 
1. The Windows Internet Connection Firewall (ICF) enabled on the server is blocking access to the Port 135.
 
Or
 
2. Backup Exec is installed on a server running Symantec Endpoint Protection (SEP) and the firewall rules in SEP prevent incoming TCP/UDP connections on port 135.
 

Solution

The Backup Exec services on the shared secondary storage server do not start automatically after the installation. The Backup Exec Server service and/or the Backup Exec Job Engine service may take longer than expected to start.
 

 

Workaround:
 
Modify the firewall rules to allow inbound TCP/UDP connections from all the secondary Shared Storage servers running Backup Exec. The Backup Exec services require the ability to communicate with primary SSO servers on port 135. Blocking communication on this port will delay and prevent successful service startup.
 
For additional information on the ports required by Backup Exec in a firewall environment, refer to the Related Documents section.
 

 

 
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see  http://www.symantec.com
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

 


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