The Device Configuration Wizard does not run TapeInst.exe when a user is not the root administrator on a Windows 2008 media server.

Problem

If a User who has administrative rights but is not the root (default) administrator on a Windows 2008 media server runs the Device Configuration Wizard,  the wizard completes successfully without the TapeInst.exe being executed and the user is not notified accordingly. Hence, the device drivers are not installed.

Solution

To avoid this problem, make the User a default administrator on Windows 2008 and then run the Device Configuration Wizard.

NOTE : This issue has been resolved in version 12.5 of Backup Exec and above.


 

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