Attempt to backup Exchange 2007 resources configured with either LCR or CCR, the backup job will intermittently fail with 0xe000fedd, 0xe000037b, 0xe00084af or 0xe000846b errors

Problem

When attempting to backup Exchange 2007 resources configured with either Local Continuous Replication (LCR) or Cluster Continuous Replication (CCR), the backup job will intermittently fail with 0xe000fedd, 0xe000037b, 0xe00084af or 0xe000846b errors.

Error Message

1. 0xe000fedd - A failure occurred accessing the object list.
2. 0xe000037b - Using the job settings, Backup Exec attempted to back up
the passive copy of the Exchange database. However, the passive copy was not available after the Microsoft Volume Shadow Copy Service (VSS) snapshot was performed. Try to run the job again.
3. 0xe00084af -  The directory or file was not found, or could not be accessed.
4. 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.

5. 0xe000037e - Backup Exec attempted to back up a passive copy of the Exchange database using your preferred server job settings. A passive copy was not found, however. Update the preferred server job settings and run the job again.

UMI Code : V-79-57344-65245, V-79-57344-891, V-79-57344-746, V-79-57344-894

Cause

1) The 0xe00084af message will only be seen if the Microsoft Exchange properties in the job configuration is set to "Backup from the passive copy Only (job fails if not available)".

2) The 0xe000846b message was seen in an environment where a hardware VSS provider was present.

Solution

 Microsoft acknowledged the issue and made an attempt to provide a fix, however for Backup Exe the initial Microsoft fix was unsuccessful. For more information about the issue please contact Microsoft Technical Support.
 
 
As Exchange 2007 is now End-of-Life and there will be no further patches to Exchange itself, the issue with errors backing up from the Passive Copy will NEVER be fixed. 
 
Solution Option 1:

Configure the Microsoft Exchange settings within the properties of the backup job so that the setting for "If Exchange 2007 backup source is LCR or CCR:" is specified as "Backup from the active copy only (job fails if not available)".

 Also make sure there is enough free disk space on the Exchange server for the snapshot to complete, as it will otherwise fail with the error "Using the job settings, Backup Exec attempted to back up the passive copy of the Exchange database. However, the passive copy was not available after the Microsoft Volume Shadow Copy Service (VSS) snapshot was performed. Try to run the job again."
 

Solution Option 2:

Upgrade the Exchange environment to a version that supports Database Availability Groups (DAGs), implement a DAG and then use the capability in Backup Exec to specify a Preferred Server List when backing up from the DAG.
 

Applies To

 

Exchange 2007 SP1 (or later SP level) resources configured with either Local Continuous Replication (LCR) or Cluster Continuous Replication (CCR).

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