BUG REPORT: After applying the NetBackup 6.5.2 release update, all scheduled or manually initiated backups (not user backups) fail reporting status code 230 (the specified policy does not exist in the configuration database).

Problem

BUG REPORT: After applying the NetBackup 6.5.2 release update, all scheduled or manually initiated backups (not user backups) fail reporting status code 230 (the specified policy does not exist in the configuration database).

Error Message

[Application] NB 51216 nbpem 116 PID:23387 TID:3 File ID:116 [No context] [Warning] V-116-206 Failed to get policy information from database, 230

Solution

Bug: 1292141

Symptoms:
Upgrading NetBackup to 6.5.2 / 6.5.2A can cause scheduled or manually initiated backups to fail with status 230 (the specified policy does not exist in the configuration database) reported.  The policies are failing to update/convert the backup selection list from a UTF-8 to a local locale.

All the policies are available in the NetBackup class/policy database.  Existing policies can be updated and new policies can be created; however, they experience the same problem when started.  The only backups that can be run successfully are User Backups.

This problem has now been reported on systems running Solaris 8, Solaris 9 and Solaris 10.

Log Files:
From the nbpem log:
11/06/2008 10:52:42.273 [Debug] NB 51216 nbpem 116 PID:23387 TID:3 File ID:116 [No context] 1 [PolicyInfoConverter::FileListToSelectionList] Could not convert policy '<POLICY_NAME>' failed to convert filelist entry 0, error code=22 (PolicyInfoConverter.cpp:445)
11/06/2008 10:52:42.274 [Application] NB 51216 nbpem 116 PID:23387 TID:3 File ID:116 [No context] [Error] V-116-206 Failed to get policy <POLICY_NAME> information from database, 20
11/06/2008 10:52:42.274 [Application] NB 51216 nbpem 116 PID:23387 TID:3 File ID:116 [No context] [Error] V-116-266 call NBProxy::getRealAndVirtualPolicyByName failed to nbproxy with status 20
...
11/06/2008 10:52:42.275 [Application] NB 51216 nbpem 116 PID:23387 TID:3 File ID:116 [No context] [Warning] V-116-206 Failed to get policy <POLICY_NAME> information from database, 230


Workaround:
Please apply the appropriate release update to resolve this issue.

ETA of Fix:
The formal resolution to this issue (Etrack 1292141) is included in the following patch release:
  • NetBackup 6.5 Release Update 3 (6.5.3)
This release is available at the Support web site at:
 http://www.symantec.com/enterprise/support/downloads.jsp?pid=15143

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