Error "0x15 - The device is not ready" is reported when performing an inventory or backup operation in Veritas Backup Exec for Windows Servers.

Error "0x15 - The device is not ready" is reported when performing an inventory or backup operation in Veritas Backup Exec for Windows Servers.

  • Article ID:100018533
  • Last Published:
  • Product(s):Backup Exec

Problem

Error "0x15 - The device is not ready" is reported when performing an inventory or backup operation in Veritas Backup Exec for Windows Servers.

Error Message

Final error: 0x15 - The device is not ready.
Final error category: Other Errors
For additional information regarding this error refer to link V-79-0-21
 

Cause


The above error is usually generated when the tape drive or tape library is having problems communicating with the server. This issue generally occurs because incorrect drivers are loaded, or the drivers are not up to date. It may also be caused by not having the latest firmware for the SCSI controller or tape drive.
 

Solution

 
  • Ensure that the latest drivers and firmware have been installed for the tape drive, robotic library, and for the SCSI controller.
  • To install the latest Backup Exec device drivers refer to the following link:  https://www.veritas.com/business/support/downloads.jsp?pid=15047
  • Additionally, check the Event Viewer for Event IDs 9, 11 or 15.( This events Id refer to hardware issues ) 
  • Refer to the Related Documents section for further troubleshooting steps.
     
 

 

Related Articles

How to resolve SCSI bus timeouts

How to troubleshoot issues with a Robotic Library (autoloader/changer) and/or Tape Drive(s).

References

UMI : V-139-0-21
Etrack : 0x15
UMI : V-79-0-21

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