A memory allocation request failed. The computer may be running low on virtual memory. Library error - attempt clean drive library with expired or bad cleaning media

Problem

A memory allocation request failed. The computer may be running low on virtual memory. Library error - attempt clean drive library with expired or bad cleaning media

Error Message

A memory allocation request failed. The computer may be running low on virtual memory. Library error - attempt clean drive library with expired or bad cleaning media

Solution

To potentially resolve the error listed above, update to the latest Symantec Device Drivers per the following:

Where to find a list of supported devices for Backup Exec and the latest drivers for supported tape drives and robotic libraries 
www.symantec.com/docs/TECH22514  

OR

Symantec LiveUpdate can be run in version 11d and above of Backup Exec to install the tape device drivers:

How to manually run LiveUpdate in Backup Exec 11d to verify what hotfixes or service packs have already been installed or what updates are available for installation.
http://www.symantec.com/docs/TECH50132  

Please note:  If the library error still occurs after updating the device drivers, then it is possible that something is physically defective with the library or tape hardware.  Contact the hardware manufacturer to diagnose why the issue is occurring.
 

 

 

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