STOP Error, or BSOD (Blue Screen of Death), occurs after uninstalling DDI-5 (Device Driver Installation 5) from a server that is running 64-bit Windows in Veritas Storage Foundation for Windows - Dynamic Multipathing Option (DMP)

Problem

STOP Error, or BSOD (Blue Screen of Death), occurs after uninstalling DDI-5 (Device Driver Installation 5) from a server that is running 64-bit Windows in Veritas Storage Foundation for Windows - Dynamic Multipathing Option (DMP)

Solution

Description
This problem occurs if the following conditions are true:
  • A prior version of DDI was installed, but not properly uninstalled, before installing DDI-5.
  • This is a 64-bit installation of Windows.
Solution:
1. Download the attached .zip file
mpio1.16bin.zip
2. Extract the following files from mpio1.16bin.zip onto a floppy disk.
mpio.sys
mpdev.sys
mpspfltr.sys

Note: These files are platform specific.
3. Boot the server into the Windows Recovery Console. The Administrator Password that was configured during Operating System installation is required.
4. Copy the files into this directory: %systemroot%\system32\drivers
5. Reboot into Normal Mode.
6. After the reboot, use Regedit to locate the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
Export (for backup) and then delete any keys that are named after a Veritas DSM (Device Specific Module).
Examples of keys to find : VHPEVA, VEMCSYMM, VHDSAA.




Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)