Backup Exec / Symantec System Recovery (BESR / SSR) with Restore Anyware completes successfully but the Windows Activation Popup prevents a successful logon to the system


BESR / SSR Restore Anyware completes successfully, but the Windows Activation Popup prevents a successful logon to the system.

The logon to Windows is prevented by a Continuous Activation Request and selecting 'OK' to the Activation Window does not allow the logon to proceed.


1. A recovery completes successfully.
2. Restore Anyware is targeted to new hardware.
3. CTRL+ALT+DEL Logon to Windows results in Activation popup window.
4. Windows is stuck in an Activation Loop.


The source machine has a restricted OEM License. Windows has detected a significant change in hardware, and determines the machine to no longer be the original machine that the OEM license was assigned to. This is a Microsoft feature working as designed.


Before proceeding, tt will be necessary to contact Microsoft for proper licensing permissions.
1. Reboot the destination machine.
2. During the bootup process, tap on the F8 key. A Windows boot menu will appear.
3. Select Last known good configuration
3. Login to Windows. The Activation popup will occur.
4. Click Yes, I want to telephone a customer service representative to activate Windows.
5. Click Next.
6. At the bottom of the page, Click Change Product Key.
7. Enter a valid Windows Product Key. This can typically be found on a Windows COA sticker located on the outside of the machine.
8. Press Update and close the window.
9. Restart the Computer.
10. If the license key is not accepted, contact Microsoft or the Original Equipment Manufacturer (OEM). Symantec cannot provide a workaround to bypass licensing in the Windows Operating System.

Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)