A backup job fails with the error '0xe0000f09 - An error occurred when writing to the Backup Exec database' or 'An error was encountered writing to the on-disk catalogs'

Problem

A backup job fails with the error '0xe0000f09 - An error occurred when writing to the Backup Exec database' or 'An error was encountered writing to the on-disk catalogs'

 

Error Message

0xe0000f09 - An error occurred when writing to the Backup Exec database. A synthetic backup of this resource will not include the data backed up by this operation until the next full or incremental backup of this resource.  V-79-57344-3849

V-79-10000-10660 - An error was encountered writing to the on-disk catalogs. A synthetic backup of this resource will not include the data backed up by this operation until the next full or incremental backup of this resource runs.

UMI code: V-79-65535-65535

 

Cause

The above error occurs when:
1. The drive hosting the Catalogs folder does not have enough space.
2. "Catalogs" folder is corrupt.

 

Solution

WARNING: DO NOT follow these steps for Backup Exec 2012, 2014, 15 or later versions. As Data Lifecycle Management (DLM) depends on the catalog content this document is only for versions of Backup Exec that do not use DLM.

[ A ]

If the drive hosting the Catalogs folder does not have enough space, either free some space or change the location of the catalogs.
 
To find the location of Catalogs folder, please refer to the path given below:
 
On the Menu select Tools > Options > Catalogs.
 
In Backup Exec 11d through to 2010 R3, the location of the catalogs can be changed using BEUTILITY.
 
For more information about changing the catalogs location, please see the related document.
www.symantec.com/docs/TECH50247
 
 
[ B ]
 
A corrupt Catalogs folder can also cause the issue. Perform the following steps to create a new catalog folder in the same location.

1. Stop all the backup exec services.

Click on Tools | Backup exec services | stop all services.

2. Rename the current Catalogs folder to Catalogs.old

3. Restart Backup Exec services (This would automatically create a new "catalogs" folder)

Tools |  Backup exec services | Restart all services.

[ C ]

Re-index the Catalogs: From the command  prompt where Backup Exec resides X:\Program Files\Symantec\Backup Exec\Catrebuildindex -r.

Note : X is the drive letter on which backup exec is installed, by default C:\Program Files\Symantec\Backup Exec

 

 

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