GENERAL ERROR: Missing job details, such as Kbytes/sec rate, in the NetBackup Java Administration Console.

Problem

GENERAL ERROR: Missing job details, such as Kbytes/sec rate, in the NetBackup Java Administration Console.

Solution

Overview:
Unable to see all the details for a job in the NetBackup Administration Console.  Details such as the number of files are missing from the Detailed Status tab.  The KB per second rate is also missing from the Detailed Status tab. This occurs when viewing Job Details with the NetBackup Administration Console.

Troubleshooting:
Check to see if the trylogs file for the job ID is missing.  Insert the job ID that is missing details into the following command.  The following example shows the trylogs file for job 1234 no longer exists.
# cd /usr/openv/netbackup/db/jobs/trylogs
# ls 1234.t
1234.t: No such file or directory

Log Files: N/A

Resolution:
Certain job details are written to the trylogs file.  If this file is removed the job details are no longer available in the NetBackup Administration Console.

As a workaround, run:
# cd /usr/openv/netbackup/bin/admincmd
# ./bperror -U -jobid <job_id> -hoursago <hours>
Where <job_id> is the numeric job number.
Where <hours> is the number of hours since the job started.
The error database stores some job details such as the Kbytes/sec rate.

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