A Lotus database backup performed with the Backup Exec Lotus Agent may hang or fail with the error 'The journal entry has been deleted from the journal'

Problem

A Lotus database backup performed with the Backup Exec Lotus Agent may hang or fail with the error 'The journal entry has been deleted from the journal'

Error Message

The journal entry has been deleted from the journal

Backup Exec for Windows Servers (BEWS) Lotus Agent database backups will run to completion once. On the second attempt to perform a Lotus agent backup, the job may freeze or fail with the error: 'The journal entry has been deleted from the journal.'
 
If the job is hung, canceling the job will either result in a final error of 'An error occurred within the NDMP subsystem' or 'The journal entry has been deleted from the journal.'
 
A debug of the Lotus server Remote Agent will show the following if 'The journal entry has been deleted from the journal' error is received:
 
5872] 01/18/07 03:30:28 Notes Agent: Opening Change Journal on \\.\D:
[5872] 01/18/07 03:30:28 Notes Agent:CLNUCJWrapper::OpenCreateChangeJournal - Exiting[0]
[5872] 01/18/07 03:30:28 Notes Agent - CLNUCJWrapper::ProcessChangeJournalEntries: Exiting[1181]
[5872] 01/18/07 03:30:28 Notes Agent:CLNUCJWrapper::ClearOutUCJIfRequired - Exiting
[5872] 01/18/07 03:30:28 Notes Agent - CLNVolume::FSBuild - ReturnValue[1181]
[5872] 01/18/07 03:30:28 Notes Agent:CLNPartitions::BuildFakeFileSystem - Exiting[1181]
[5872] 01/18/07 03:30:28 Notes Agent:CLNPartition::BuildTheFakeFileSystem - Exiting[1181]
[5872] 01/18/07 03:30:28 Notes Agent:CLNPartitions::CloseFKFS
[5872] 01/18/07 03:30:28 Notes Agent: CLNPartitions::ReleaseInfo
[5872] 01/18/07 03:30:28 Notes Agent:CLNPartitions::AttachingToLNVolume - turning off backupinprogress
[5872] 01/18/07 03:30:28 Notes Agent:CLNPartitions::AttachingToLNVolume - Exiting[1181]
[5872] 01/18/07 03:30:28 Notes Agent:CLNPartitions::CloseFKFS 
As seen in the debug, the error received when accessing the change journal is 1181 which means 'The journal entry has been deleted from the journal' via Net Helpmsg.

Solution

 
Workaround
To clear this condition, the Backup Exec for Windows Servers Remote Agent must be restarted on the Lotus server.
 
If instead of 'The journal entry has been deleted from the journal' error, the job has hung, the media server services may need to be restarted as well as the Lotus server Remote Agent service since the hung job may hang the BEWS graphical user interface (GUI).
 
To work around this issue, a Windows Scheduled Task can be created on the Lotus Server that stops and restarts the Backup Exec for Windows Servers Remote Agent service after each completed backup.
 
Note: After the single successful backup job has run, when editing the existing Lotus server backup job or creating a new one, clicking on a Domino machine then on "Lotus Domino Databases" in the 'Selections' pane may also cause a hang to occur.
 

 

 

 

 
 

 

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