Backup or Restore fails with an error: Backup Exec Virtual File Filter (VFF) driver must be installed on the media server.

Problem

"This operation requires that the Backup Exec Virtual File Filter (VFF) driver be installed on the media server. Install the appropriate Backup Exec agent for the resource, and then run the job again" occurs when using the option  "Enable the restore of individual objects ..."  when backing up or restoring VMware, Exchange, SharePoint or Active Directory.

Error Message

Error in Job Log :

0xe0001201 - For this operation, the Backup Exec Virtual File Filter (VFF) driver must be installed on the media server.

0xe0001204 - The path on the media server for staging temporary restore data when restoring individual items must be on a local NTFS volume on the media server.

V-79-57344-4609 - This operation requires that the Backup Exec Virtual File Filter (VFF) driver be installed on the media server. Install the appropriate Backup Exec agent for the resource, and then run the job again.

V-79-57344-844 - Unable to back up the selected resource using the specified options because the Backup Exec Active Directory Recovery Agent did not install completely.

Exchange Agent
Active Directory Recover Option
VMware Virtual Infrastructure Agent
Microsoft Virtual Server Agent
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-4609 

Cause

This error can occur if Virtual File Filter (VFF) driver not installed on Backup Exec server. In this scenario, Backup Exec was installed in evaluation mode, which will install all the agents and options. Later, installed Backup Exec base license without installing the Exchange Agent or Active Directory (AD) Option or SharePoint Agent license. This way the VFF driver got removed from the system as it get installed only when installing Exchange, AD or SharePoint agent license.

It can also occur if the Windows 2003 system does not have SP1 installed.

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

 

 

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