ProblemBest Practices: Scanning NetApp Filers
CommandCentral Storage must be configured properly to scan NetApp Filers for file system information. Use the following steps to ensure a successful NetApp filer scan.
(NOTE: DM Importer 4.2FP1 hot fix 2 or later is required)
1. Initial checks are different for a Windows or Solaris CommandCentral installation.
a. If it's a Windows host then go to that host and bring up the Services control panel
b. Select properties on the VERITAS CommandCentral DM Explorers service
c. Make sure the service is using a domain account to logon with and not the System account. The domain account must also have permissions to access the NetApp. Restart the service if you have changed the logon account.
d. If it's a Solaris host that will scan the NetApp - then nothing to do here.
2. To do file scanning, then the InitialNetApp rule can be assigned to the NetApps. Note: file scanning also performs an ONTAP scan so ONTAP and File Detail reports will get updated when the file scan completes.
3. If you want to refresh ONTAP data only (without doing a lengthy file scan) then create a new NetApp rule and do the following: (this will be configured as an ONTAP only scan rule). (Note: refreshing ONTAP data will also refresh the Last Update date.)
a. Uncheck scan all volumes
b. Uncheck all three scan shares (scan non-hidden, hidden and admin shares)
c. Make sure there are no included volumes
d. Make sure there are no included shares
4. Assign the rule(s) to the NetApp:
a. Go to Settings - <server or agents> - NetApp Unified Storage (Note: <server or agent> is the Windows or Solaris box that will scan the NetApp)
b. Choose a NetApp and select Modify Association of Data Module Rules
c. Check the radio button for Specify Rule for each day
d. If you want to do file scanning then assign the InitialNetApp rule to "Friday" so its scans over the weekend
e. All the other days of the week assign the new ONTAP only rule so ONTAP will get refreshed everyday.
5. Refresh ONTAP credentials
a. After saving info in # 4 above, select the NetApp again and select "Edit NetApp Unified Storage"
b. Retype the Login and Password for the NetApp
6. After saving # 5, the DM Importer will get a credentials refresh notification from the GUI and will immediately perform an ONTAP only scan and after a few minutes the GUI will have updated ONTAP (including Last Update date).
a. The "importlogfile" directory contains the main importer log "SRImporter.log" and individual logs that are named with the NetApp server's name followed by datetime. The individual log will contain the data that was imported into the database. You should see ONTAP .xml files that were imported at the end of this log.
b. Check the logs for possible errors as well.